Exchange & return policy

Made-to-measure products

All our products are made specifically for your window measurements and your choice of fabric and colour. General returns or exchanges therefore do not apply once production has started, except for manufacturing defects or errors on our side as described below.

Accepted cases

A manufacturing defect in the fabric, mechanism or stitching.

A finished size that differs from the size confirmed on the quote.

A fabric or colour that differs from the code confirmed on your order.

Damage caused by our team during delivery or installation.

Time limit

Report the issue within 7 days of installation by phone or WhatsApp with photos. We inspect it, then repair, remake or replace the piece at no cost to you.

Cases not accepted

A change of mind about colour or fabric after the order is confirmed and production has started.

Measurements supplied by the customer without a measuring visit from our team.

Damage from misuse or alterations by a third party.

Cancelling an order

You may cancel and receive a full refund before production starts. Once production starts the order cannot be cancelled, as the piece is made for you.

Refund method

Any refund due is returned to the original payment method within 14 working days of approval.

Warranty

Mechanisms and motors are covered for one year from installation, including repair or replacement of faulty parts.